What IT Consultancy is NOT!
Software & Website Development
While these are important tools and skills for businesses to manage their operations, they are far from what IT Consultancy is.
advice given based on experience to help businesses use information technology in an efficient and effective manner that allows them to realize their vision and achieve their objectives.
IT Consultants possess a set of skills that includes:
Ability to identify opportunities
Discussions with decision makers and lead staff are key to understanding the aspirations of businesses and how they run their operations. Clearly defined targets pave the way for successful projects. Based on the objectives and resources, technology strategies are tailored for each business even within the same industry.
Deploying the right technology, processes and data strategy eliminate waste in time, money and efforts.
With the right data collected, quality checked, and properly reported, businesses will have the ability to make decisions quickly and reliably. This gives them an advantage over their competitors, especially in fast paced markets.
The technology should work for the business rather than customizing the business to fit a certain technology.
With the right systems and processes in place, staff will be able to focus on customers rather than worrying about where to find information or figuring out the next task to be done.
Organized internal processes reflect positively on the relationships of businesses with customers and improve the overall experience. This ultimately spreads good word of mouth.
Systems accommodating foreseeable future requirements help businesses scale without the need for major alterations or expenses.
Small & Medium Businesses
Small businesses (less than 50 employees) have the greatest opportunity to set the foundation for a culture that carries out business efficiently. However, they usually lack the expertise and staff who can tackle their technology and data requirements. It is noted that most of these businesses depend on Excel as their database. But even Excel needs a strategy to leverage its powerful features and ensure the proper management of data, which will fuel business decisions and plans.
Medium-sized businesses (50 – 250 employees) also have the advantage of being able to propagate improvements and changes fairly easily among their employees. The outcomes and benefits of such enhancements can be felt throughout the organization if implemented correctly.
User Case 1 (Medium Business): A very successful company based in Dubai realized that they are spending way too long issuing their quotations to clients. This also led to their inability to respond to all requests for quotations.
HAK Technology Hub analyzed their processes and data structures and were able to identify the vast opportunities for improvement. Following the implementation of the proposed solution, the efficiency is expected to skyrocket by 500% and the ROI (revenue) is anticipated to be in hundreds of thousands of UAE Dirhams.
User Case 2 (Small Business): A financial coach approached HAK Technology Hub because she spent several hours inputting client data and calculating the different categories of expenses and savings.
HAK analyzed her process and data structures and were able to propose a solution that cuts down the total time to input new client expenses, calculate and report their progress by 75%. The improved process allows the financial coach to have more time to market her services and onboard more clients with the same resources and tools.
Large enterprises are governed by many Key Performance Indicators (KPIs) that allow them to monitor progress towards their business objectives. Certain priorities are imposed by those KPIs and direct a lot of the organizations’ daily activities and focus. This often leads to the development of inter-departmental silos and lack of collaboration as a result of each department focusing on their specific KPIs.
Another major challenge that these organizations face is that their IT departments are buried in daily operations and maintenance activities that they have no time or interest in understanding the core business. IT departments, therefore, are unable to support in the implementation, development and testing of technical applications. They are also unable to formulate strategies that take care of the data throughout its lifecycle so that it can be confidently utilized in business decisions. Enterprises often rely on the expertise of external consultants, service companies, and their commercialized solutions. Furthermore, when it’s time for business to evolve and grow, IT cannot assist in strategically planning the next phase due to the language barrier between business units and IT.
User Cases (Large Enterprises): HAK Technology Hub experts have led projects that rolled out major efficiency improvements in large enterprises in UAE and Egypt. Several processes and data workflows were introduced or reengineered to centralize data and streamline business activities. There were several awareness sessions with different departments and the communication flourished consequently.
Regardless of the business size, HAK Technology Hub can bring in a fresh perspective by looking at matters holistically and objectively without being attached to the challenges in hand. Our experts are able to analyze the requirements and coordinate with the respective personnel in developing and implementing appropriate technology solutions, processes and data management strategies.
HAK Technology Hub follows a technology agnostic approach, which means that we study and suggest technologies objectively. When developing strategies, we look at technologies, business processes and data requirements simultaneously; these are our strategy pillars. Any technologies proposed need to streamline the business processes and take care of the relevant data. We help businesses avoid hoarding data without any purpose or structure. HAK Technology Hub also ensures that everything is documented so that reliable references are available for existing and new personnel.
Clearly identified business objectives and processes are prerequisites to the success of our work and assist us in proposing what is most appropriate for each business. With our expertise, we also take into consideration what would scale with businesses as they grow. The implementation of the right technology strategies always takes businesses to the next level.
If things didn't work out previously in a certain way,
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